KLEA HEART

Personal Support 🤍Personal service and individual attention are at the heart of KLEA Heart.Whether you have a question about your order, a special request or a unique product idea, we're always happy to help and find the perfect solution together.Feel free to contact us via email, WhatsApp or Instagram. We'd love to hear from you!Our Support HoursMonday–Friday: 9:00 AM–7:00 PMSaturday: 9:00 AM–4:00 PMSunday: ClosedEmail: info@kle-a.comYou can message us anytime. We'll get back to you as soon as possible during our support hours. 🤍

The festive season is one of our busiest times of the year. As our products are individually personalised just for you, processing times may be slightly longer than usual. We always do our very best to prepare and dispatch every order as quickly as possible, with the same love and attention to detail.We recommend placing your Christmas orders early to allow enough time for personalisation and shipping.Our shipping partners are also particularly busy during the holiday season. We therefore recommend allowing a little extra time for delivery, so your gifts have the best chance of arriving in time for Christmas.Still looking for a last-minute gift? Our digital gift vouchers can be ordered until 24 December at 12:00 noon (Swiss time) and are conveniently delivered by email.Thank you for your understanding and for choosing KLEA HEART! ♡

Make it yours. 🤍Discover our font collections for embroidery, diamond engraving and laser engraving. Choose your favourite style and give your KLEA Heart piece a truly personal touch.Can’t find your perfect font? Additional fonts are available upon request.

YOUR DESIGN. YOUR STYLE. 🤍Create your very own personalised whiteboard or stable sign together with KLEA Heart – tailored to your wishes and crafted with attention to every detail.Whether it's for your stable, your horse or your team, we'll create a design that perfectly reflects your style.HOW IT WORKS1. Choose Your Product & Place Your OrderSelect your preferred whiteboard or stable sign in our online shop and complete your order, including payment.2. Share Your IdeasSend your personal design preferences to info@kle-a.com.The following elements can be customised:Logo – your own logo or preferred designColours – to match your styleColumns & Rows – tailored to your needsImages & Graphics – for a personal touchText & Lettering – names, wording and other details3. Receive Your Personal Design PreviewOnce your payment has been received, we'll create your individual design and send it to you for review and approval.4. Design Approval & ProductionOnce you're happy with your design and have given your final approval, we'll begin production.Product images are for illustration purposes only. Every whiteboard and stable sign can be customised to your individual preferences.MATERIAL & DETAILSWhiteboards: High-quality, 10 mm thick whiteboard panels.Please note that our whiteboards are not magnetic.PRODUCTION & DELIVERY TIMESProduction only begins once full payment and your final design approval have been received.WhiteboardsDelivery time within Europe: approx. 10 business days.Stable SignsProduction and delivery time: approx. 2–5 business days after design approval.EXPRESS ORDERSNeed your whiteboard or stable sign sooner?Please contact us before placing your order so we can check whether express production is possible.Email: info@kle-a.comAn additional surcharge applies to express orders.

Where Does KLEA Heart Deliver?We ship our products throughout Switzerland and across Europe.International orders may be subject to additional customs duties, taxes or import fees. These charges are not included in the displayed total price and are the responsibility of the recipient.If a shipment is returned to us, additional shipping costs will apply for resending the order.How Long Does Delivery Take?Our products are individually made for you with love and attention to detail.Our standard processing time is approximately 2–5 business days after payment has been received (Monday–Friday).Processing may take longer depending on our current order volume, the product and the level of personalisation required.Once your order is ready, we'll ship it as soon as possible. Delivery times depend on the destination country and shipping provider.Please note that all processing and delivery times are estimates and are not guaranteed.Do You Offer Express Orders?Need your order a little sooner?Please contact us before placing your order so we can check whether express production is possible.WhatsApp: +41 79 726 57 17Express orders are subject to availability and may incur additional charges.

Payment MethodsHere you'll find an overview of our available payment options.Important Notice: Order processing and production only begin once full payment has been received. If payment is not received, we reserve the right to cancel your order.Available Payment MethodsTWINT, PayPal, credit card or bank transfer.TWINT+41 79 726 57 17Rahel Fabienne FuchsZuger Kantonalbank, ZugBank TransferRahel Fabienne FuchsKüntwilerstrasse 21CH-6343 RotkreuzSwitzerlandZuger Kantonalbank, ZugIBAN: CH27 0078 7000 5704 8920 4BIC / SWIFT: KBZGCH22XXXClearing No.: 787PayPalinfo@kle-a.com

Can I return or exchange my order?Our KLEA Heart products are individually made to order with love and attention to detail. As personalised items are created specifically according to your wishes, they are excluded from voluntary returns, exchanges and refunds.Under Swiss law, there is generally no statutory right of withdrawal for online purchases. Under EU law, clearly personalised products are also generally exempt from the right of withdrawal.Your statutory rights regarding defective, damaged or incorrectly delivered products remain unaffected.What if my product arrives damaged or faulty?If your product arrives damaged, has a manufacturing defect or does not match your order, please contact us as soon as possible.All claims must be submitted by email to info@kle-a.com.Please include your order number, a brief description of the issue and, if possible, photos of the affected product.We will carefully review your claim and handle it in accordance with applicable legal requirements.Please do not return any products without contacting us first.

Terms & Conditions1. Company Information and ScopeThese Terms & Conditions apply to all orders placed through our online shop at www.kleaheart.com, as well as individually agreed orders with KLEA Heart.Company InformationKLEA HeartOwner: Rahel FuchsZug, SwitzerlandEmail: info@kle-a.comPhone: +41 79 726 57 17These Terms & Conditions apply to our equestrian, dog and lifestyle products, including embroidery, engraving, printing, personalised lettering and custom-made items.They form part of the contract provided they have been validly incorporated before the order is completed.Individual agreements take precedence. Mandatory legal provisions remain unaffected.2. Products and Contract FormationThe presentation of products in our online shop generally constitutes an invitation to place an order rather than a binding offer.By completing the checkout process, the customer submits a binding off

Legal NoticeCompany Information & ContactKLEA HeartOwner: Rahel Fuchsc/o BYTELINK AG, KLEA HeartRiedstrasse 16343 RotkreuzSwitzerlandEmail: info@kle-a.comPhone: +41 79 726 57 17Website: www.kleaheart.comCopyrightAll content on this website, including text, photographs, images, graphics, logos and designs, is the property of KLEA Heart or the respective rights holders, where protected by applicable law.Reproduction, modification, distribution or commercial use of this content without appropriate authorisation is prohibited.Liability for Website ContentThe content of this website is prepared with the utmost care. However, to the extent permitted by law, KLEA Heart makes no warranties regarding the accuracy, completeness or timeliness of the general information provided.Mandatory statutory liability remains unaffected.External LinksOur website may contain links to third-party websites. We have no direct control over their content.KLEA Heart accepts liability for third-party content only to the extent required by applicable law.Privacy PolicyFor information about how we collect, process and protect personal data, including the use of cookies and third-party services, please refer to our separate Privacy Policy.Terms & ConditionsAll orders placed through our online shop are subject to our Terms & Conditions, provided they have been validly incorporated into the contract.© KLEA Heart. All rights reserved.